Frequently Asked Owner Questions
Get quick answers about AVHR pricing, startup steps, advertising, reservations, home protection, and owner support.
Why choose Arizona Vacation Home Rentals (AVHR)?
- We are a local, in-person contact. You are NOT routed to a call center in Austin or another country.
- We are available to take care of your home and guests, 24/7 365 days a year.
- Customer service is our Number 1 priority.
- We make you the most money possible.
- Our housekeeping and maintenance exceed the industry standard. Just look at our reviews!
- Our frequent wellness checks on your home, occupied or empty, are the best way to safeguard your investment.
- We are a WINNING combination of local, experienced and committed to the guest experience!
- For more reasons why AVHR is the best choice, please read Why Choose AVHR.
Why is a local property management company best?
- The vacation rental market is best run by a local team who live in the area and can respond 24/7 and in person to emergencies and guest questions and problems.
- Local teams know the local market, communities, services and vendors.
- For additional reasons read Top Ten Reasons For Choosing A Local Property Management Team.
What is the property management fee?
- The start up fee is $1295 which covers your first year of advertising on Vrbo and other top booking sites, professional photos with staging, a home audit and a professionally written home listing.
- Our management fee is 18% which includes eye-catching advertising of your home and managing all aspects of your reservations and guests.
How do I get started with AVHR?
- Our virtual desk is open seven days a week, 365 days a year, to answer questions about our Property Management services. Our guests and owners do not take days off and neither do we.
- Email us at info@arizonavacadev.wpenginepowered.com or call/text us at 480.626.4072 and our homeowner consultant team will get back to you.
- Our full service property management company includes Owners Choice: we seek your input at every step of the process and allow you to choose how you customize your home.
What are the steps to a seamless start?
- After reviewing your goals for your vacation rental, we will discuss the next steps in our co-hosting partnership.
- Once your home is guest ready we move quickly to prepare and submit optimized listings to the top booking sites including Airbnb, Vrbo, Expedia and more.
- Our team visits your home to secure the listing details.
- We stage your home for eye catching photos.
- Our professional writer creates a detailed description and adds photo captions.
- For more details please read Make Money Renting Your Home.
What cities does AVHR cover?
We manage homes in the greater Phoenix area as well as in the mountains near Payson. The cities we cover include:
- Mesa
- Phoenix
- Scottsdale
- Gold Canyon
- Apache Junction
- Tempe
- Gilbert
- Chandler
- Payson
- Queens Creek
- Fountain Hills
- San Tan Mountains
Where do we advertise your home?
- AVHR advertises your property on Airbnb, Vrbo, Expedia and other major channels to keep your home's booking calendar full. We have great partnerships with all the major vacation rental sites so our homes often appear at the top of the inventory that guests browse.
- Best of all, our exceptional guest reviews earn us a Premiere Host status with Vrbo and Superhost standing with Airbnb. We've earned these rankings by meeting and often exceeding guests' expectations. Guests seek hosts with these standings as assurance they are renting quality homes with proven hosts.
- We also market your home on our website, Arizona Vacation Home Rentals, which allows guests to book directly at discounted prices and saves owners the fees charged by other OTAs. Our website reaches thousands of guests every day.
How do we advertise your home?
It's not just about where your home is listed, but how. AVHR uses both digital and direct marketing to advertise your property.
- Digital Marketing: to make your listing outshine other homes on the major channels, AVHR uses professional, high resolution photos and a custom-written description with the details guests appreciate when they are exploring rental options.
- Direct Marketing: we strategically market your home to both past and potential guests using search engines, email, social media, and more.
How do I get my home guest ready?
The goal is to create a home that make guests feel like they never want to leave. As part of your action plan we provide:
- A detailed start up analysis to prepare home for vacation renting
- Audit of home and creation of the punch list for home maintenance items
- Recommendations for appealing amenities
For detailed information about getting your home guest ready read Creating the Ideal Short Term Rental Space.
Who manages the reservations at my home?
Once your home is guest ready and listed on 200+ websites, we take care of all aspects of guest booking.
- Our 24/7 guest hotline connects directly to local staff who know your home.
- We screen all guests by talking to them in person and conducting background and credit checks.
- All guest communication regarding the reservation, rental contract, arrival, departure and reviews is handled by our team.
- We maximize your revenue by using dynamic pricing technology to automatically update your prices.
- We encourage booking directly on AZ Vacation Home Rentals to minimize your OTA fees.
- Following a reservation, we do our best to motivate guests to post 5 star reviews of your home.
- Your owner portal keeps you informed about all reservations and finances.
How do we protect your home?
- AVHR screens all guests using digital technology to conduct background and credit checks. We also talk to guests before confirming a reservation.
- We use state of the art technology to protect your home and guests. To learn more about this technology please read We Upgraded Our Technology.
- We conduct frequent in-person wellness checks on your home, occupied or empty.
What is the service period if you choose AVHR?
- You can cancel your service agreement with AVHR with 30 days advance notice.
- You may need to honor any reservations that are already booked at your home.
How often can you use your home?
- Your vacation home is, first and foremost, YOURS!
- You are always welcome to use your home for personal use provided you honor any guest reservations that are already booked on the calendar.
- We do not limit how often you visit or how long you stay.
- You can easily enter the dates you want to stay at your home in the owner portal.
How do we keep you informed?
You can stay up to date on your vacation home using our owner portal. It's easy to use and you can access it from your phone or desktop.
The portal allows you to:
- Block the dates you want to stay at your home
- Review upcoming reservations
- See all your email and texts from the AVHR team
- Check financial transactions and revenue
- Read your guests' reviews
Have More Owner Questions?